Contact Us
Last updated: September 8, 2026
Inquiries about Shogi: The Grand Court are received through the following channel.
Contact Information
- Operator
- AICREO NEXT LLC (合同会社AICREO NEXT)
- contact@aicreonext.com
- Typical response time
- Within 5 business days
The App does not include a contact form. The App’s screens are served as static files, and no mechanism exists to receive the content of inquiries (the App has server features for online matches and reviews, but none of them accepts inquiries). Rather than placing an unimplemented submit button that does nothing when pressed, we list only the means that will reliably reach us.
What We Handle
- Reports of bugs and errors
- Feedback and feature requests
- Requests for disclosure, correction, or deletion of data stored on the server
- Questions about the Privacy Policy or the Terms of Service
- Press and partnership inquiries
Before You Contact Us
- Game records stored on your device can be deleted by you from “Clear local game data” on the App’s Settings screen. This operation does not require contacting us.
- Online player-versus-player matches, leaderboards, and AI reviews require a network connection. Please check your connection and try again after a while. Games against the on-device AI also work offline.
- Anonymous accounts are tied to the device’s local storage and cannot be restored once the App is uninstalled. Because of this design, we are unable to fulfill requests to recover lost data.
When reporting a bug, including your device, OS version, and the steps that led to the problem will help us investigate more quickly.
Please Note
We do not promise to respond to every inquiry we receive. Depending on the content, we may refrain from responding.
Please take care not to include personal information in your email that is unnecessary for your inquiry.